Privacy Policy
At LightAFlareOn, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you work with our user acceptance testing coordination services. We've written this in plain English because legal documents shouldn't require a law degree to understand.
Information We Collect
Information You Provide Directly
When you contact us or use our services, you might share:
- Your name, email address, and phone number
- Company information and job title
- Details about your testing requirements and project specifications
- Communication preferences and feedback
- Payment information for our services
Information We Collect Automatically
Our website collects some basic technical information to function properly:
- IP address and browser type
- Pages you visit and time spent on our site
- Device information and screen resolution
- Referring websites and search terms
We don't use tracking pixels, fingerprinting, or other invasive methods. Our data collection focuses on what's necessary to provide excellent service.
How We Use Your Information
We use your information for legitimate business purposes:
- Delivering user acceptance testing coordination services
- Communicating about projects, timelines, and results
- Processing payments and maintaining accurate records
- Improving our services based on your feedback
- Complying with legal obligations and industry standards
- Protecting against fraud and security threats
We don't sell your personal information to third parties. Period. Your data isn't a commodity to us—it's information you've trusted us with to deliver better testing coordination services.
Information Sharing and Disclosure
Service Providers
We work with trusted partners who help us deliver our services:
- Cloud hosting providers for secure data storage
- Email service providers for project communications
- Payment processors for billing (they handle payment data directly)
- Testing tool providers when required for specific projects
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate potential fraud or security incidents
- Enforce our service agreements
We'll notify you about any legal requests for your information unless prohibited by law. Your privacy rights matter to us.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days.
Correct Information
Update or correct any inaccurate personal information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Restrict Processing
Limit how we use your information while maintaining necessary business records.
Data Portability
Receive your personal information in a structured, commonly-used format.
Withdraw Consent
Stop certain uses of your information where we rely on your consent.
To exercise these rights, email us at contact@lightaflareon.com with your request. We'll verify your identity and respond promptly. There's no fee for reasonable requests.
Data Security Measures
We protect your information using industry-standard security practices:
| Security Layer | Protection Method |
|---|---|
| Data Transmission | SSL/TLS encryption for all communications |
| Data Storage | Encrypted databases with restricted access |
| Access Control | Multi-factor authentication and role-based permissions |
| Monitoring | Automated threat detection and security logging |
| Backup Security | Encrypted backups with regular integrity testing |
We regularly review and update our security measures. Our team receives ongoing security training, and we conduct periodic security assessments to identify and address potential vulnerabilities.
Data Retention and Deletion
We keep your information only as long as necessary:
- Project Data: Retained for 3 years after project completion for reference and potential follow-up work
- Communication Records: Kept for 2 years to maintain service continuity
- Financial Records: Maintained for 7 years as required by Taiwan tax laws
- Marketing Preferences: Stored until you unsubscribe or request deletion
- Website Analytics: Anonymized after 26 months
When we delete your information, it's removed from our active systems and backups within 90 days. Some information may remain in encrypted, isolated backups for up to one additional year for disaster recovery purposes only.
Want your data deleted sooner? Just ask. We can accommodate early deletion requests for most types of information.
International Data Transfers
Our primary servers are located in Taiwan, but some service providers may process data internationally. When we transfer your information outside Taiwan, we ensure:
- Adequate protection through standard contractual clauses
- Compliance with Taiwan's cross-border data transfer requirements
- Regular audits of international service providers
- Immediate notification if protection standards change
We don't transfer data to countries with inadequate privacy protections. If business needs require new transfer arrangements, we'll update this policy and notify you in advance.
Cookies and Website Technology
Our website uses minimal cookies for essential functions:
- Essential Cookies: Required for basic website functionality and security
- Preference Cookies: Remember your language and display settings
- Analytics Cookies: Help us understand how visitors use our site (anonymized data only)
We don't use advertising cookies or behavioral tracking. You can disable non-essential cookies through your browser settings without affecting our core services.
Changes to This Policy
We review this privacy policy annually and update it when our practices change or new regulations apply. When we make significant changes:
- We'll email existing clients about important updates
- New versions will be posted on our website with updated dates
- We'll maintain previous versions for your reference
- You'll have 30 days to review changes before they take effect
Minor updates (like contact information changes) won't trigger notifications, but we'll always maintain the updated date at the top of this policy.